James House – Android Changes Not Syncing to PC #99989

https://thebrain.zendesk.com/agent/tickets/99989

Hello James,

Thank you for reporting this.

The next time this happens, please try forcing a sync from the Android device first:

• Open the menu in the top left

• Tap Start Sync

Then check whether the missing data appears on the PC.

If it still does not, please send us the Android log file right after it happens:

• Open the main menu in the top right

• Go to Support

• Tap Email Log File

That should help us see what’s interrupting the sync.

Best regards,

John