Jeff’s unknown issue (Asked for replicate) #96826

https://thebrain.zendesk.com/agent/tickets/96826

Hello Jeff,

Thank you for reaching out!

I've received the image and log files, much appreciated. While we're reviewing them, it would be incredibly helpful if you're able to replicate the issue on your end. If so, could you please share the exact steps you took leading up to the problem? This will greatly assist us in reproducing and diagnosing the issue more effectively.

Looking forward to your response!

Best regards,

John