App getting stuck in a loop, possibly about syncing #97852

https://thebrain.zendesk.com/agent/tickets/97852

Hello Steve,

Thank you for reaching out and for already checking the log file. I understand how frustrating it must be to come back to the app only to find it unresponsive. Let’s dig into this together.

To start troubleshooting, could you please send us:

1. Your latest Output.log file
   • In TheBrain, go to Help > Open Log Directory, then attach the most recent file named Output.log to your reply.

2. A short description of when the freeze occurs
   • For example, does it happen only after syncing, or also when the app is idle with no sync running?

Once we have the log file and these details, we’ll be able to review the sync process and identify what’s causing the hang.

Thank you again for your patience, we’ll do our best to get this resolved quickly.

Best regards,

John