David Haney – Timeline Time Mismatch (Desktop vs Web) #99949

https://thebrain.zendesk.com/agent/tickets/99949

Hello David,

Thank you for the detailed explanation, this is helpful.

The mismatch between desktop and web timelines is not expected, especially if your system time is already synced, so we’ll want to take a closer look at what’s happening there.

To help us narrow this down, could you please send:

• A slightly wider screenshot showing the full timeline view (including the time scale if possible)

• A short screen recording of creating or viewing one of the events on both desktop and web

• The exact steps you’re taking when creating the event

That will help us see where the difference is coming from and whether it’s related to how the event is being created or displayed.

Best regards,

John