Chat support failing and can't insert image on mobile thought notes area #97843]

https://thebrain.zendesk.com/agent/tickets/97843

Hello Paul,

Thank you for reaching out and for sharing the screen recording, that’s very helpful.

I was able to confirm the issue with the chat. For now, please avoid using the embedded chat when navigating to thebrain.com and instead access support directly from the desktop app. We’re investigating the crash and appreciate you bringing this to our attention.

Regarding pasting images into Notes on your Galaxy device: we’re aware that certain Android OS variants such as Samsung One UI handle paste functions differently. An update addressing this is in the works and will be included in an upcoming release.

Thanks again for flagging both issues. If you run into anything else, feel free to let us know.

Best regards,

John