Btrinidad Update Issue #100208

https://thebrain.zendesk.com/agent/tickets/100208

Hello Brenda,

Thank you again for sending the log file.

To avoid disrupting your current working setup any further, the best next step is to skip the in app update path and try the direct installer for 15.0.533 instead:

https://thebrain.com/download-windows-update?v=15.0.533.0

Please run that installer directly and let me know what happens.

If it still does not launch properly afterward, please then send a fresh Output.log captured right after the attempt.

On Windows, the log is here:

%LocalAppData%\TheBrain\Logs\Output.log

Best regards,

John