Wake after Sleep Crash Win 11 #100149

https://thebrain.zendesk.com/agent/tickets/100149

Hello Bill,

Thank you for writing in and for sending the Output.log.

I checked the log and can see you are running TheBrain 15.0.322 on Windows 11. Since that is an older version 15 build, the first thing I would recommend is updating to the latest available version and then checking whether the same blank and non responsive window happens again after waking the computer.

Please do the following:

• Open Main Menu
• Go to Settings, then Device
• Set Update Channel to Alpha
• Then go to Help
• Click Check for Updates

If the same issue happens again after updating, please send a fresh Output.log captured right after it occurs.

On Windows, the log is here:

%LocalAppData%\TheBrain\Logs\Output.log

I look forward to your reply.

Best regards,

John