NullReferenceException when entering URL #99784

https://thebrain.zendesk.com/agent/tickets/99784

Hello Bob,

Thank you for sending the error details.

To help us understand what triggered this, could you please clarify a few things:

• Are you using the desktop app or the web client when this occurred?

• What exact steps were you taking when entering the URL? For example, were you adding it as an attachment, editing a note, or pasting into a thought name?

• Is the issue reproducible, and if so, what are the exact steps to trigger it?

• If possible, please share the URL you were entering, or confirm whether it contains any unusual characters or formatting.

If this occurred in the desktop app, please also send a fresh Output.log captured immediately after reproducing the issue.

On Windows

• %LocalAppData%\TheBrain\Logs\Output.log

On macOS

• Open Finder > Go > Go to Folder > enter ~/.TheBrain > open v9 > Logs > Output.log

If this occurred in the web client, please let us know which browser you are using.

Once we have that information, we can narrow it down quickly.

Best regards,

John