| Tickets | Overall | 7 support tickets handled (Gemini integration, ChatGPT environment clarification, log review, trial status, Mac brain visibility, sync visibility, Android crash). | Completed | All customers have been responded to; some awaiting follow-up info. |
| Ticket | Björn – Gemini in v15 #99721 | Acknowledged preference for Gemini; confirmed v15 supports OpenAI/Anthropic and that Gemini is under evaluation. | Completed | No open action unless product team wants to prioritize Gemini. |
| Ticket | Alex – Personal ChatGPT / Custom Environment #99722 | Requested clarification on whether they mean ChatGPT Plus, their own OpenAI API key, or a custom GPT to give precise integration guidance. | Waiting on customer | Need Alex to clarify which setup they’re using. |
| Ticket | Log File #99741 | Asked user for more context about when/where the error occurs and whether it’s consistent or random. | Waiting on customer | Need additional diagnostic details before next step. |
| Ticket | Trial Appears Expired #99740 | Confirmed trial is still active; likely signed into wrong or duplicate account; asked them to verify email and account type. | Waiting on customer | Await user confirmation of the signed-in account and account type. |
| Ticket | Mac App Cannot See Brains #99739 | Provided steps: update to latest v15 build and perform MetaDB reset on Mac to rebuild local metadata. | Waiting on customer | Need confirmation whether update + MetaDB reset resolved the issue. |
| Ticket | Sync Failure Visibility #99730 | Explained current sync indicators (cloud color, sync dropdown details) and acknowledged usability feedback. | Completed / feedback logged | Helpful input for improving visibility of prolonged sync failures. |
| Ticket | Android Crash on Launch #99737 | Guided user through clean reinstall; requested screenshot, app version, and confirmation of web access if issue persists. | Waiting on customer | Next steps depend on user’s post-reinstall results and additional info. |
| Next Actions | Follow-ups | Review and respond to any new replies from Alex (#99722), Log File (#99741), Trial Expired (#99740), Mac Brains (#99739), and Android Crash (#99737). | Pending | Recheck queues tomorrow; update ticket thoughts with outcomes and close where resolved. |