Rechecking affected thought folder and Brain sync details #100237

https://thebrain.zendesk.com/agent/tickets/100237

Hello Arran,

Thank you again for sending the files.

I reviewed this with the team, and the zip file that came through only contained an empty .data folder. It did not include the full thought folder contents, such as the Notes.md file or the image files we need to inspect.

Could you please try this again:

• Open the affected thought in TheBrain
• Press Ctrl + Shift + F to open the thought folder
• Do not open only the .data folder
• Zip the entire thought folder that opens
• Send that full zip file to us

For the sync issue, I also need a bit more detail because the log shows failed sync attempts for two different Brains.

Please let me know:

• Are you unable to sync any Brain, or only certain Brains?
• What are the names of the Brains that fail to sync?
• What is the total size of each affected Brain in the Brain Statistics dialog?
• In Brain Access & Sharing, what permission level does your account have for each affected Brain, Reader, Writer, or Admin?
• Are any other users listed as having access to those Brains? If yes, what access level do they have?
• What email or username are you signed into TheBrain with when trying to sync?

Also, the Data Integrity Scan does appear to be starting, but TheBrain is being closed before the scan finishes. Please leave TheBrain open until the scan fully completes, even if it takes a while.

Best regards,

John