Sten – Pro Feature Not Recognized in Web Client #99959

https://thebrain.zendesk.com/agent/tickets/99959

Hello Sten,

Thank you for reporting this.

I checked your account and you do have an active Pro subscription, so you should not be seeing that message.

This can sometimes happen if the web session is not fully synced with your account. Could you please try the following:

• Log out of the web client

• Log back in again

• Then try changing the thought type once more

If the issue still happens after that, please let me know and we’ll take a closer look.

Best regards,

John