Follow up to networking problem causing font misalignment #95939

https://thebrain.zendesk.com/agent/tickets/95939

Hello again,

Thank you for your response and for trying the suggested troubleshooting steps. I understand how inconvenient this issue can be, especially given the inconsistent experience among users in China.

We’ve investigated the issue and confirmed that it is related to the inability to access fonts due to network restrictions (we rely on Google Fonts). Unfortunately, this limitation prevents us from offering a reliable solution based on the given context. While manually changing the fonts within your system might be an option you can experiment with, it is not something we can officially support or guarantee will resolve the issue.

We appreciate your understanding, and if you have any other questions, feel free to let us know.

Best regards,

John