Issues connecting to v8 cloud ? #98530

https://thebrain.zendesk.com/agent/tickets/98530

Hello,

Thank you for reaching out.

TheBrain 8 and earlier are no longer supported. The server used to validate licenses for these versions (WebBrain.com) was officially decommissioned on September 15, 2023, roughly eight years after the release of TheBrain 9.

Because of this, license validation and cloud sync for TheBrain 8 can no longer connect. These older versions also rely on communication protocols that are now obsolete and incompatible with modern web infrastructure.

Your data, however, remains fully accessible and can be safely opened or migrated into our current releases. You can continue using TheBrain 8 without Pro features for as long as you wish.

If you’d like to continue with Pro features, here are your options:

• Free upgrade: We can provide a free upgrade to TheBrain 9 Pro (perpetual license, no cloud services). You can download it from our “Download Old Versions” page - scroll to the bottom for TheBrain 9.0.
• Discounted upgrade: A 50% discount on TheBrain 14 Pro for $79 USD, which includes a perpetual license (no cloud services). Offer valid for 30 days.
• Pro Combo renewal: Upgrade to TheBrain 14 Pro Combo for $159 USD, which includes a perpetual license for TheBrain 14 plus one year of cloud services and priority updates.

Please let us know which option works best for you, or if you’d like help moving your data forward.

Best regards,

John