End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
Open in TheBrain

No. 2 (rodrigo)

Widget Name: TheBrain Technologies

Date: 2024-11-12 02:52:41

Email: rodrigoalways3d@gmail.com

Name: Rodrigo Martins Seckler

     02:08:43 - ysuratwala@thebrain.com: Hi. Thanks for visiting! Can I help you in any way? ;
     02:08:43 - unknown@example.com: Not Found: thebrain.com/products/thebrain/oldversions);
     02:08:51 - unknown@example.com: The download link for the older versions is not responding.;
     02:09:13 - ysuratwala@thebrain.com: Hello, thank you for bringing this to our attention, will confirm it now;
     02:10:28 - ysuratwala@thebrain.com: Which download link specifically?;
     02:11:41 - unknown@example.com: free upgrade to TheBrain 9.0 Pro;
     02:13:48 - ysuratwala@thebrain.com: That's weird, just checked both the windows and macOS links for TheBrain 9.0 and they download just fine.;
     02:14:29 - unknown@example.com: I live in Brazil.;
     02:15:18 - ysuratwala@thebrain.com: May I know what browser you are using to view those links? Perhaps an addblocker or third party add ons may affect it.;
     02:15:51 - unknown@example.com: Support sent a link with an incorrect digit.;
     02:16:49 - ysuratwala@thebrain.com: I see, I apologize for the mistake, are you able to download it now?;
     02:17:34 - unknown@example.com: Yes, but I don’t know how I’ll enter my serial number and username from my old version 6.;
     02:18:15 - ysuratwala@thebrain.com: Just a minute, will be with you in a bit;
     02:18:51 - unknown@example.com: RODRIGO MARTINS SECKLER;
     02:19:25 - unknown@example.com: The last valide serial number is: 0AF6-50F2-7ED1-2278;
     02:19:53 - ysuratwala@thebrain.com: Thank you for the info, will look into it, right away;
     02:20:10 - unknown@example.com: And I changed my email from rodrigo@always.com.br to rodrigoalways3d@gmail.com;
     02:21:18 - rodrigo@always.com.br: Can I install it?;
     02:23:17 - ysuratwala@thebrain.com: Yes you can go ahead and install the ver 9, and if you are comfortable you can even jump to ver 14 later, I am currently looking into a solution for you. In the meantime you can go ahead and save a .brz copy (export your brain) and import it in the new ver just in case;
     02:26:02 - ysuratwala@thebrain.com: Just confirmed with the team, apparently, the old server (webbrain.com) that was used to host PB ver 6, 7 and 8 is discontinued (due to many issues), Hence, you will not be able to log in from the v6 account. You will need to create a new account from scratch. However, you can still backup your old brains from ver6 into ver 9.;
     02:26:28 - ysuratwala@thebrain.com: And use them normally;
     02:29:43 - ysuratwala@thebrain.com: Starting from version 9 through to version 14, we use the app.thebrain.com server to securely store your information. This ensures that your data is future-proof, fully backed up, and capable of seamless syncing across devices.;
     02:30:23 - rodrigo@always.com.br: But won’t I have all the features of version 9.0?;
     02:34:43 - ysuratwala@thebrain.com: Yes;
     02:35:29 - rodrigo@always.com.br: is asking for login and password;
     02:38:35 - ysuratwala@thebrain.com: You can create a new account under the app.thebrain.com and we will upgrade you to ver9;
     02:38:58 - rodrigo@always.com.br: ok;
     02:41:04 - ysuratwala@thebrain.com: I will be waiting for the new info/loggin creation, in the meantime if we ever get disconnected you can mail us at support@thebrain.com and mention it to us there;
     02:44:35 - rodrigo@always.com.br: I created the account at rodrigoalways3d@gmail.com, username rodrigo_always, but I did not receive any confirmation email and I cannot access the account;;
     02:44:53 - rodrigoalways3d@gmail.com: The account-password combination is incorrect.;
     02:50:30 - ysuratwala@thebrain.com: I noticed that the username rodrigo_always is already linked to an older account in the database under the email rodrigo@always.com.br we have a couple of options from here:
  1. If you are comfortable using the old email and login we can proceed with it
  2. If you wish to have it on the new email you may create it however, please use a different username (since it's already used in the old email)
  3. If you are still able to log in to the old email, you can change it directly from your end at app.thebrain.com (avoid using the old webbrain.com)

Let me know how you would like to proceed.;

     02:51:05 - rodrigoalways3d@gmail.com: this is my old account;
     02:51:27 - rodrigoalways3d@gmail.com: the old email dont work;
     02:51:49 - rodrigoalways3d@gmail.com: I will create another username;
     02:52:11 - ysuratwala@thebrain.com: Excellent, perfect, do let me know it goes from there;
     02:52:18 - rodrigoalways3d@gmail.com: rodrigoalways3d;
     02:52:41 - rodrigoalways3d@gmail.com: Activation Successful: rodrigoalways3d@gmail.com;
     02:52:45 - rodrigoalways3d@gmail.com: yes!;
     02:53:28 - ysuratwala@thebrain.com: Nicely done! We will put this in the queue and you should have your v9 license available soon.;
     02:54:24 - rodrigoalways3d@gmail.com: Will you inform me by email?;
     02:55:54 - ysuratwala@thebrain.com: Sure! I will create a support ticket with our conversation and reply to you there;
     02:56:02 - ysuratwala@thebrain.com: /record;
     02:57:49 - rodrigoalways3d@gmail.com: I realized that to import my version 6 file I need to open it in version 8 first. I will have to install version 8, but it is not available. And now?;
     02:58:43 - rodrigoalways3d@gmail.com: I have a giant version 6 file with thousands of concepts;
     02:58:55 - ysuratwala@thebrain.com: Sure no probs, here you go:

Windows:

https://salesapi.thebrain.com/?a=doDirectDownload&id=8001

macOS:

https://salesapi.thebrain.com/?a=doDirectDownload&id=8000;

     03:01:10 - ysuratwala@thebrain.com: You can go ahead and download v8, then export the thoughts, let me know if you need any assitance;
     03:01:24 - ysuratwala@thebrain.com: Assistance*;