Web ""An error has occurred. Please reload and try again" part 2 #98398

https://thebrain.zendesk.com/agent/tickets/98398

Hello Conrad,

Thank you for following up, and for your patience while we reviewed your logs and recordings. They were very helpful.

From what we’ve seen so far, the current log file spans about 24 hours of activity, which makes it difficult to isolate the exact moment when the slowdown occurs. To help us pinpoint it more accurately, please try the following:

1. Close TheBrain completely.
2. Go to your log folder and delete the existing output.log file.
   • Windows: C:\Users\[your name]\AppData\Local\TheBrain\Logs
   • macOS: ~/.TheBrain/v9/Logs
3. Reopen TheBrain and continue working until you experience the “Not Responding” pause again.
4. Once that happens, close the app and send us the fresh output.log file.

That will give us a clean, focused snapshot to analyze.

Regarding your idea of moving to TheBrain 15, yes, you can absolutely go ahead with that. TheBrain 15 includes a newer architecture that performs significantly better with large Brains like yours.

Just make sure to turn off “Light Sync Attachments” after opening your Brain in v15 if your Brain is synced to the cloud:

• Open your Brain in v15.
• In the top-right corner, click the Sync icon → Arrow ▼ → uncheck “Light Sync Attachments.”

That ensures you can move seamlessly between versions if needed (Just note that you cannot open both simultaneously).

You can download TheBrain 15 here:

👉 https://thebrain.com/products/thebrain/thebrain15

Once you’ve upgraded or sent the new log file, we’ll continue from there.

Best regards,

John