Other desktop not syncing

Widget Name: TheBrain Technologies

Date: 2025-01-09 04:36:20

Email: thomas.landschof@posteo.de

Name: Thomas Landschof

     04:33:02 - unknown@example.com: Dear the Brain Team, I am using two desktops. I seems that tehy are not yet perfectly syncronized.. How do I have to preceed that my brains are matching and are syhcronizing sop that I word on A or B and afterwards I the same brains to continue my work with the same working status ? Many thanks for your help. Kind regards;

     04:33:07 - unknown@example.com: Thomas;

     04:33:37 - ysuratwala@thebrain.com: Hello Thomas, thank you for reaching out to us;

     04:33:54 - ysuratwala@thebrain.com: May I please have your email associated with your account?;

     04:34:29 - unknown@example.com: yes of course give me mnute;

     04:36:20 - unknown@example.com: thomas.landschof@posteo.de  may be there is kontakt@analyse-strategie.com ( the old email) as well ?;

     04:37:46 - ysuratwala@thebrain.com: The first email is the one :) Thanks!;

     04:38:15 - ysuratwala@thebrain.com: Taking a look ... Please give me a while;

     04:38:36 - thomas.landschof@posteo.de: Isnt it strange that I have not to 100% identical Brain visible;

     04:39:01 - thomas.landschof@posteo.de: Many thanks for your efforts. ;

     04:40:28 - ysuratwala@thebrain.com: Thank you for your patience, Thomas;

     04:41:08 - ysuratwala@thebrain.com: I was just checking with the team if we had the feature to manipulate sync windows (How often it checks for sync) apparently not, will write it up as a feature request;

     04:41:20 - ysuratwala@thebrain.com: But to answer your question;

     04:41:24 - thomas.landschof@posteo.de: Take the time that you need. I am glad that some can help ;);

     04:42:19 - ysuratwala@thebrain.com: One way to do it, is to manually click the cloud button (sync) on either of the desktops that you recently made changes to. Like after writing a word A, click the button, then it should show up on desktop B;

     04:43:01 - ysuratwala@thebrain.com: I believe the automatic sync happens every 3-5 minutes.;

     04:43:19 - ysuratwala@thebrain.com: Or right after you exit the application;

     04:43:43 - ysuratwala@thebrain.com: But doing it manually should solve the issue, at least temporarily until we made the feature for it, a reality;

     04:43:49 - thomas.landschof@posteo.de: Example . On PC A I moved Brains and deleted Brains . They are3 still visile on PC B;

     04:45:06 - ysuratwala@thebrain.com: That is, quite odd ...;

     04:45:07 - thomas.landschof@posteo.de: It see,s that the work on PC A was not syonconizes at all;

     04:45:20 - thomas.landschof@posteo.de: yep ;

     04:45:21 - ysuratwala@thebrain.com: Can you verify that you are on the same account on both PCs;

     04:45:56 - ysuratwala@thebrain.com: Perhaps the auto sync isn't turned on at the other one? please refer to this screenshot;

     04:46:31 - ysuratwala@thebrain.com: I appreciate your cooperation :);

     04:46:48 - thomas.landschof@posteo.de: The PC I am sitting now it Thomas Lnadschof (Analysestrategie) thomas.landschof@posteo,de. I will check with PC B at the weekend . Its ona diferrent location;

     04:47:05 - ysuratwala@thebrain.com: Oh gosh ...;

     04:47:18 - thomas.landschof@posteo.de: ;) ;

     04:47:53 - thomas.landschof@posteo.de: I love your program. Most time it ios working pretty well;

     04:48:07 - ysuratwala@thebrain.com: Well, what comes to my mind are those two ... It happens if either you are on different accounts (hence sync doesn't work), or didn't have the auto sync enabled on a particular brain.;

     04:49:47 - thomas.landschof@posteo.de: I think I have to clear my mess with accountzs and syncronization ... ;);

     04:50:13 - ysuratwala@thebrain.com: Thank you, Thomas! We truly appreciate your kind words. We’re a small team of dedicated developers striving to provide the best possible application to meet your needs. Your appreciation inspires and motivates us to continue improving TheBrain and delivering a great experience for our users.;

     04:51:19 - ysuratwala@thebrain.com: In the case where none of these options that I suggested work, you could email us the log file in the computer that does not seem to sync, we will be able to track the issue more effectively that way.;

     04:51:53 - thomas.landschof@posteo.de: Your product is outstanding. My Goal for 25 is to use it even furtzher and try to explore more and more possibilities;

     04:52:44 - ysuratwala@thebrain.com: Since the other computer is not accessible at the moment, can you go ahead and load up app.thebrain.com on your browser? Let's check if computer A and the web client is on the same page, just to be sure;

     04:54:13 - ysuratwala@thebrain.com: app.thebrain.com;

     04:54:57 - ysuratwala@thebrain.com: ^ You can copy paste this on any browser you use :) let me know if its synced perfectly there :);

     05:00:11 - ysuratwala@thebrain.com: That is amazing to hear Thomas! If you are perhaps busy at the moment, you can always write back to us, we are always here to help. Let me know if you are ready to diagnose when you can use the other computer. Simply email to us at support@thebrain.com, we can take it from there :);