Another update to Sonja issue #98756

https://thebrain.zendesk.com/agent/tickets/98756

Hello Sonja,

Thank you for the screenshot and the clarification.

Before we continue, there’s one important test I’d like you to try. Right now it looks like you may be opening your Brain in TheBrain 15 by clicking “Open Brain in Desktop Client” from the web interface. In some cases this can cause the desktop app to get stuck if that Brain hasn’t been downloaded yet.

Could you please try this instead:

1. Open TheBrain 15 on your computer
2. In the Brains list inside the desktop app, click the Brain directly to open it
3. (not from the website)

Please let me know if the Brain opens normally this way.

Best regards,

John