Android – App Crash on Launch (RestoreMetaDataAsync Failure) #99737

https://thebrain.zendesk.com/agent/tickets/99737

Hello Len,

Thank you for the detailed information.

The error indicates that the app is failing while restoring local metadata during startup. This is typically related to corrupted local app data, not your actual Brain data.

First, please try a clean reinstall:

1. Uninstall TheBrain completely from your device.
2. Restart the phone.
3. Reinstall TheBrain from the Google Play Store.
4. Open the app and sign in again.

Your Brain data is stored in your account, so reinstalling will not delete your Brains.

If the issue still occurs after reinstalling, please send:

• A screenshot of the full error screen

• The exact app version from Google Play

• Confirmation whether you can access your Brains from the web version

We’ll take the next step from there.

Best regards,

John