BrainBox Sync Difference Between iPhone and Other Devices #100971

https://thebrain.zendesk.com/agent/tickets/100971

Hello John,

Thank you for the detailed follow-up.

Since all devices are signed in with the same account, this sounds like more than a normal sync delay. The key detail is that your iPhone BrainBox is showing one test file, while your Windows PCs and iPad are still showing the older removed file.

To help us narrow down which BrainBox state is reaching the cloud, could you please check BrainBox in the web client?

Please sign in here using the same account:

https://app.thebrain.com

Then check BrainBox there and let us know whether it matches the iPhone BrainBox with the one test file, or the Windows/iPad BrainBox with the older file.

Please also send screenshots of BrainBox from:

iPhone

iPad

one Windows desktop

web client

For the iPhone, please send the TheBrain log file as well:

Open TheBrain on the iPhone

Tap Settings in the top right

Go to Support

Tap Email Log File

Send the log to us

For the Windows desktop, please send the Output.log after opening TheBrain and checking BrainBox:

Main Menu > Help > Open Log Directory

Then send the file named:

Output.log

Since you are on 15.0.571, please also check whether an update is available on the Windows PCs:

Main Menu > Help > Check for Updates

Once we know what the web client shows and have logs from both the iPhone and Windows desktop, we can better determine whether the iPhone is not pushing its BrainBox changes up, or whether the other devices are not pulling the current BrainBox state down.

Best regards,

John