Password Reset (Ray) #96775

https://thebrain.zendesk.com/agent/tickets/96775

Hello Ray,

Thank you for reaching out!

When you mention being locked out of your Brain app, do you mean that you’re unable to log in entirely? Are you seeing a specific error, such as an incorrect password message?

If you still have access to Ray.Dieno@gmail.com, you can try resetting your password by visiting https://app.thebrain.com. Simply attempt to log in, then click on "Forgot Password" to receive a reset email.

Alternatively, I’d be happy to send a password reset email directly from here if that’s easier for you. Just let me know how you’d prefer to proceed.

Best regards,

JohnHello Ewan,

Thank you for reaching out!

It sounds like the app may not have fully recognized the license upgrade just yet. When that happens, a quick refresh usually does the trick. Please try the following steps:

1. Log out of your account in the app
2. Fully close and restart the app
3. Log back in using the same email associated with your license

This will prompt the app to recheck your license status and should resolve the Pro feature warning.

If the issue continues after that, just let me know and I’ll be happy to assist further.

Best regards,

John