White Screen with Brain 15 #98916

https://thebrain.zendesk.com/agent/tickets/98916

Hello,

Thank you for following up. To investigate the white screen issue in TheBrain 15 and the menus not opening, we will need a fresh log file captured immediately after the problem occurs.

On macOS, you can find the Output.log here:

~/.TheBrain/v9/Logs/Output.log

To access it:

• Open Finder

• Click Go in the top menu

• Choose “Go to Folder…”

• Paste: ~/.TheBrain/v9/Logs/

Before sending the file, please reproduce the problem once more:

1. Quit TheBrain completely
2. Launch TheBrain 15
3. Let the white screen appear
4. Try opening a menu (so the error is captured)
5. Then send us the resulting Output.log

If possible, a short screen recording showing the launch and the frozen menus would also be very helpful.

Once we have that log, we will be able to determine whether this is a rendering issue, a corrupted local folder, or something else specific to macOS.

Best regards,

John