Brain log file #98232

https://thebrain.zendesk.com/agent/tickets/98232

Hello Josymar,

Thank you very much for sending the log file, much appreciated. From our review, there aren’t any clear errors showing, so I’d like to understand more about what you’re experiencing.

Could you let us know:

• What exactly happened that prompted you to send the log?
• What steps were you taking in TheBrain just before the issue occurred?
• Are you using TheBrain on desktop, web, or mobile when this happens?
• Does the behavior happen every time you repeat those steps, or only occasionally?
• If possible, could you send us a short screenshot or screen recording showing what you see?

This detail will help us reproduce the problem and guide you toward a fix.

Best regards,

John