Brz Failed #100237
https://thebrain.zendesk.com/agent/tickets/100237
Hello Arran,
Thank you for sending the Output.log.
You did the right thing by stopping before deleting the old remote copy of Solar Flares. Please leave that remote copy in place for now, and please keep the .brz file unchanged.
I’ll have the log reviewed before giving you the next step. You do not need to retry the import again right now.
Best regards,
John
I want to clarify one point about the .brz backup step. The backup was only for safekeeping in case you wanted to keep a copy of the old remote Solar Flares Brain from the recovered account. It is not required for the sync fix itself.
The actual next step depends on whether you need to preserve that old remote copy.
If you do not need the old remote Solar Flares copy, you can proceed with the original cleanup step:
• Stay signed in to the Web Client with a.thomson@protonmail.com
• Delete only the old remote cloud copy of Solar Flares from that account
• Do not delete Nature & Wildlife
• Do not delete any local Brain folders from your computer
After that, return to TheBrain desktop app and make sure you are signed in with your current account:
Then open the newer local Solar Flares Brain that was failing to upload and run Sync again.
If you do need to preserve the old remote Solar Flares copy and want the .brz import issue reviewed first, then please leave the old remote copy in place for now.
Best regards,
John