I want to extend license, but authenticator code is not recognised #96286

https://thebrain.zendesk.com/agent/tickets/96286

Hello Renato,

Thank you for reaching out.

Just to clarify, when you mention the authenticator code, are you referring to your account password or a two-factor authentication (2FA) code?

In the meantime, I’ve sent you a password reset email so you can update your credentials and try logging in again. Please check your inbox (and spam/junk folder just in case) and follow the reset instructions.

Let me know if the issue persists or if you need further assistance.

Looking forward to resolving this for you!

Best regards,

John