Reply Again to #100158

https://thebrain.zendesk.com/agent/tickets/100158

Hello Jan-Dirk,

Thank you again for the follow up.

I checked this further with the team, and the current log covers too long a period to reliably isolate the freeze. The best next step is to capture a much cleaner log tied directly to one freeze event.

Please do the following:

• Make sure TheBrain is fully closed
• Delete the current Output.log
• Launch TheBrain again
• Reproduce the freeze
• Note the exact time the freeze happens, in UTC if possible
• Wait for TheBrain to recover
• Then quit TheBrain immediately
• Send the new Output.log right away

If possible, please also send:

• A short screen recording of the freeze
• A .brz copy of the Brain, if the issue is reproducible enough that we could try to test it on our side

If you are using Google Drive again for the log or video, please make sure the sharing permissions are set so we can open the file.

Best regards,

John