Sync gets stuck in loop unending #98136

https://thebrain.zendesk.com/agent/tickets/98136

Hello Walter,

Thank you for sharing the details and screenshot, much appreciated. What you’re describing with the sync icon running constantly and the pop-up lingering could point to a local database issue, but we’ll need to confirm before suggesting any steps.

Could you please:

1. Reproduce the issue once more.
2. Then go to File > Help > Open Log Directory.
3. Attach the Output.log file (and Output.prev.log if it exists) to your reply.

The logs will give us a clearer picture of what’s happening. Once we review them, we’ll guide you through the next steps.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John