Solved by customer #97387

https://thebrain.zendesk.com/agent/tickets/97387

Hi Don,

Thanks for the update, I’m glad to hear you were able to sort it out!

If you run into anything else or need help updating your billing information or managing your authenticator settings in the future, feel free to reach out.

Let me know if you have any other questions or need help with anything else.

Best regards,

John