Update to #100237

https://thebrain.zendesk.com/agent/tickets/100237

Hello Arran,

Thank you for the update. That explains the mismatch, and I’m glad you were able to get into the correct account and see Solar Flares there.

Please proceed with the original plan, but only for the old remote copy under a.thomson@protonmail.com.

While signed in to the Web Client with a.thomson@protonmail.com:

• Locate Solar Flares

• Download a .brz Brain Archive backup of Solar Flares for safekeeping

• After the backup is saved, delete only that old remote cloud copy of Solar Flares from the Web Client

After that, return to TheBrain desktop app and make sure you are signed in with your current account:

a_thomson@mailfence.com

Then open the local Brain that was failing to upload and run Sync again.

Please do not delete Nature & Wildlife, and do not delete any local Brain folders from your computer. The only deletion step here is the old remote cloud copy of Solar Flares in the Web Client account under a.thomson@protonmail.com, and only after you have saved the .brz backup.

If the upload still fails after that, please send a fresh Output.log from immediately after the failed sync attempt.

Best regards,

John