Update 3 to Does not start #98859

https://thebrain.zendesk.com/agent/tickets/98859

Hello Dieter,

Thank you for the update.

Even if nothing appears when you click TheBrain, Windows normally still produces a startup log, and that file will tell us exactly what is preventing the app from opening. When you have a moment, please try launching TheBrain once more, then send me your latest Output.log so I can take a closer look.

You can find it here:

C:\Users[your username]\AppData\Local\TheBrain\Logs\Output.log

As a quick workaround, please also try installing the EXE version of TheBrain 15, which avoids the Windows MSIX App Installer system entirely:

Download page:

https://thebrain.com/download

(Scroll down and choose the Windows EXE installer.)

Once you try the EXE version and send the Output.log, I’ll review everything and guide you through the next steps.

Best regards,

John