Restore thebrain program??? need assistance for another guy #97859

https://thebrain.zendesk.com/agent/tickets/97859

Hello,

Thanks for getting in touch. I’d really like to help you and the user get those Brains restored, but I’ll need a little more context so we can point you in the right direction.

Could you let me know:

• Which version of TheBrain the user has installed (Windows, macOS, or web)?
• When you say “rain programs,” are you referring to Brains themselves, backups (.brz files), or something else?
• Has the user already tried restoring from a backup or checking their synced Brains at https://app.thebrain.com?

Once we have that information, we can guide you step-by-step on the best way to get everything back up and running.

Looking forward to your reply.

Best regards,

John