Ai not working ? #99834

https://thebrain.zendesk.com/agent/tickets/99834

Hello Kevin,

Thank you for reaching out.

There was a temporary issue affecting our sync services over the weekend, which could also impact certain AI-related requests. The service has since been restored.

Please try using the AI feature again and let me know if it is now working correctly.

If the issue continues, please send us the Output.log file so we can investigate further.

Log locations:

Windows

• %LocalAppData%\TheBrain\Logs\Output.log

macOS

• Open Finder → Go → Go to Folder…

• Enter ~/.TheBrain/v9/Logs

• Attach Output.log

Once we have the log, we can take a closer look.

Best regards,

John