Mutliple Instance of Thebrain Open #99530

https://thebrain.zendesk.com/agent/tickets/99530

Hello Patricia,

Thank you for the details, that helps clarify what’s happening.

That message usually appears when TheBrain still sees another instance running in the background. On your Dell computer with Windows 11 and TheBrain 14, the quickest way to resolve this is:

1. Open Task Manager.
2. Look for any running TheBrain processes.
3. Select them and choose End task.
4. Then reopen TheBrain

If you don’t see any running instances, a full restart of the computer will also clear it and allow TheBrain to open normally.

Regarding using your Brain on your phone, you can install the iOS app from the App Store here:

https://apps.apple.com/us/app/thebrain-smart-notes-links/id835873357

Once installed, sign in with the same account you use on your computer, and you should be able to access your Brain there as well.

Let us know if the desktop issue persists after trying the steps above, and we can look further.

Best regards,

John