Mike, setting up 2FA or changing password #100400

https://thebrain.zendesk.com/agent/tickets/100400

Hello Mike,

You can set up two factor authentication from either TheBrain desktop app or the Web Client.

In TheBrain desktop app:

• Click your profile picture in the top right

• Select Configure Two-Factor Authentication

• Enter your TheBrain password

• Choose Enable Two-Factor Authentication

• Scan the QR code with an authenticator app, then enter the 6 digit code

• Click Verify and Save

In the Web Client:

• Sign in at https://app.thebrain.com

• Click your profile picture

• Go to Account Info & Tools

• Select Two-Factor Authentication

You can use any TOTP authenticator app, such as Google Authenticator, Microsoft Authenticator, Authy, or a password manager that supports TOTP.

Important note: please save the secret key somewhere secure when setting up 2FA. If you lose access to your authenticator codes, account recovery may not be possible.

For changing your password, please use the password reset option from the login page:

https://app.thebrain.com/login

Also note that resetting your password does not reset or remove 2FA. If 2FA is enabled, you will still need your authenticator code after changing the password.

Best regards,

John