Open in TheBrain

Update to #100358

https://thebrain.zendesk.com/agent/tickets/100358

Hello Fred,

Thank you for getting the iPad log through. We received it.

After reviewing the logs, it looks like your iPad is still running the regular App Store version of TheBrain, which is the older mobile version. Since you are using TheBrain 15 on the Mac, the next step is to install the TheBrain 15 Mobile Beta on the iPad through TestFlight.

The v15 iPadOS beta includes the Data Integrity Scan tool, and if the sync still fails after updating, it should also give us better log information about the specific problem file.

Please follow the TestFlight instructions here:

https://forums.thebrain.com/post/thebrain-15-mobile-beta-is-here-iphone-and-ipad-testing-starts-today-13815015?pid=1344376462

After installing the v15 beta on the iPad, please open the affected Brain and try syncing again.

If it still shows the unsafe attachment name error, please reproduce the failed sync once, then send the iPad log again from:

• Settings

• Support

• Email Log File

Best regards,

John