TheBrain log file iOS brainbox duplicate #95213

https://thebrain.zendesk.com/agent/tickets/95213

Hello Tom,

Thank you for bringing this to our attention and for providing the log file!

The issue you’re experiencing, where multiple copies of a photo appear in BrainBox after sharing from other apps like Photos, is something we’ll investigate further. I’ll ensure this is flagged to our development team for a deeper look.

To assist us further:

1. Could you confirm if this happens consistently with any photo shared to BrainBox, or only specific ones?
2. Does this behavior occur when using other sharing methods, such as from a different app or a different file type (e.g., a document instead of a photo)?
3. Could you try restarting your iPhone to see if the issue persists afterwards?

In the meantime, I’ll share the logs you’ve provided with the team to help identify the root cause. I’ll keep you updated as soon as I hear back or if we need additional details from you.

Thank you for your patience as we work on resolving this for you!

Best regards,

John

TO TRAVIS:

Hello Travis,

The customer sent in the log file, iPhone environment.

The issue is with Brainbox as it saves 4 duplicates of a single photo saved from another app.

Let me know if there is anything you would like me to ask,

~ Yahya