clarification on Patricks webodec3 and 4 #96699

https://thebrain.zendesk.com/agent/tickets/96699

Hello Patrick,

Thanks for the detailed follow-up. I’ve reviewed your message and just want to clarify a few points so we can better understand what’s happening on your end:

1. Regarding webodec4, when you mention “no effect or freeze” after clicking it, did the Brain open at all, or is it still completely unresponsive?
2. For webodec3, you mentioned it initially didn’t respond but eventually opened. However, later you noted that it was “not responding” again. Just to confirm, were you able to use it at any point, or did it become unresponsive right after opening?

Understanding these details will help us better isolate what’s going on. Also, if you're still seeing sync errors or any unexpected behavior, please send us a fresh Output.log file so we can review it in context.

Looking forward to your clarification, we’ll do our best to get this sorted out for you.

Best regards,

John