Dan Schumacher, Linux BRZ Export Light Sync Attachment Failure #100693

https://thebrain.zendesk.com/agent/tickets/100693

Hello Dan,

Thank you for the update and for sending the fresh log.

The log did not include the light sync download details we need, likely because the process had been running too long before the log was captured.

Could you please try the following sequence so we can capture a clean log from the start of the download attempt?

• Close TheBrain completely

• Delete the current Output.log while TheBrain is not running

• Relaunch TheBrain

• Disable Light Sync again so TheBrain starts downloading all attachments

• Let it run for about 15 minutes

• Then send the new Output.log file

On Linux, please use the same log location you used for the previous file. If you are unsure where it is, you can open it from TheBrain using Help > Open Log Directory.

The Brain is not very large, so the attachment download should normally finish much, much sooner than 18 hours. A fresh log from the first few minutes of the attempt should help us see what is preventing the download from completing.

Best regards,

John