Cloud sync not working #99833

https://thebrain.zendesk.com/agent/tickets/99833

Hello Paul,

Thank you for reaching out.

There was a temporary issue affecting our sync services recently, which could have prevented Brains from syncing properly. The service has now been restored.

Please try syncing your Brain again and let me know if the issue is resolved.

If it still does not sync, please send us the Output.log file so we can take a closer look.

Log locations:

Windows

• %LocalAppData%\TheBrain\Logs\Output.log

macOS

• Open Finder → Go → Go to Folder…

• Enter ~/.TheBrain/v9/Logs

• Attach Output.log

Best regards,

John