Why cannot sync sample brain archive #98347

https://thebrain.zendesk.com/agent/tickets/98347

Hello Richard,

Thank you very much for reaching out.

That sync error usually occurs when the Brain was originally created under another account, in this case, Omar’s, and still carries his ownership credentials. Because of that, TheBrain cloud prevents it from syncing under a different user.

To work around this, please try the following:

1. Open TheBrain on your desktop.
2. Create a new, empty Brain under your account.
3. Then import the archive Brain into it using File > Import > Brain Backup (.brz) or Import Brain Content.

This process will bring the data into a Brain that’s fully owned by your account, allowing you to sync normally.

Once imported, you can confirm that sync is working by checking the cloud icon in the toolbar.

Please let me know if the import succeeds or if you encounter any other sync errors afterward.

Best regards,

John