Second reply to HJ (saddly ... not looking promising) #97347

https://thebrain.zendesk.com/agent/tickets/97347

Hello again, Humberto,

Thank you again for your patience.

We’ve taken a closer look on our end, but unfortunately, we were unable to locate any active cloud accounts under the usernames or email addresses you provided. Based on what you've shared, it's possible you may have been using an older version of TheBrain, possibly even PersonalBrain 5 or another version prior to TheBrain 8.

If that’s the case, and you no longer have access to the original computer or any .brz backup files, recovering your Brain may not be possible. Earlier versions of TheBrain did not include cloud sync, so unless you manually created a backup or were using a more recent version with sync enabled, your Brain data may only have existed locally on that lost device.

If you happen to recall which version of TheBrain you last used, that could help us confirm this. And of course, if you ever find any .brz backup files or Brain folders from your previous system, we’d be happy to help you restore from them.

Let me know if anything else comes to mind that might help us assist you further.

Best regards,

John