Sync issue caused by somehow adding the same account as a reader 2 times. #96418

https://thebrain.zendesk.com/agent/tickets/96418

Hello again, David,

Thank you for reaching out about the sync issue. We identified the cause, your david.cynthia.thomas@gmail.com account was somehow added twice as a Reader to your DCThomas1 Brain, which caused the sync error. We have removed the duplicate entry, and your sync should now succeed on the next attempt.

That said, we are curious about how this happened since the app’s UI typically prevents adding the same account twice. Do you recall anything unusual when managing Brain permissions, such as using different devices, switching between accounts, or any other actions that might have led to this?

Your insight would help us prevent similar issues in the future.

Let us know if sync is working now and if you remember anything that could have caused this.

Best regards,

John