Sync issue (math-ed) #96446

https://thebrain.zendesk.com/agent/tickets/96446

Hello David,

Thank you for reaching out.

I’ve checked your account, and everything appears to be fine on our end. To better understand the issue, could you provide more details?

• Are you logged into the same account on both your iPad and the web client?
• Are your recent changes appearing on one device but not the other?
• Is this happening with specific thoughts or notes, or is everything affected?

Additionally, a few days ago, our engineers fixed an issue with the web client where sync was completing, but changes weren’t rendering properly or appearing immediately (sometimes taking up to 4 minutes or requiring a restart). This may be related, could you try again and see if your changes now sync correctly?

If the issue persists, please send us a log file from your iPad:

1. Open TheBrain on your iPad.
2. Tap the Settings icon.
3. Select Support > Email Log File.

This will help us investigate further. Looking forward to your response!

Best regards,

John