Assistance with password reset
Widget Name: TheBrain Technologies
Date: 2024-12-25 04:12:36
Email: angel1130la@gmail.com
Name: Angel1130la
04:10:13 - unknown@example.com: Hello, sorry to bother anyone. However, I sent an email with my issues. I am just trying to reset my password and it is not working. I know this is Christmas Eve, however I have some time off due to holidays and just really want to set up my brain while I have time. Again, I apologize for the trouble if someone could please get back to me I would greatly appreciate it.; 04:10:41 - ysuratwala@thebrain.com: Hello! Thank you for reaching out; 04:10:56 - ysuratwala@thebrain.com: Sure, no problem, I gotchu; 04:11:18 - unknown@example.com: I have also sent an email with all my info in it as well; 04:11:37 - ysuratwala@thebrain.com: Just to be sure, have you tried resetting your email via app.thebrain.com forgot password?; 04:11:37 - ysuratwala@thebrain.com: Hmm, let me check for it; 04:11:26 - unknown@example.com: I do appreciate it; 04:12:01 - unknown@example.com: Yes I have done that twice now and both times it isnt working; 04:12:05 - unknown@example.com: ok; 04:12:12 - ysuratwala@thebrain.com: Thanks for confirming it,; 04:12:19 - ysuratwala@thebrain.com: may I have your email?; 04:12:24 - ysuratwala@thebrain.com: Associated with your account; 04:12:35 - unknown@example.com: angel1130la@gmail.com; 04:13:40 - ysuratwala@thebrain.com: Oddly enough, I don't see your ticket in here, nevertheless, I will continue to assist you from here; 04:14:06 - angel1130la@gmail.com: I just looked to make sure my email sent hmmm that is odd; 04:14:28 - ysuratwala@thebrain.com: Miss Angela? Am I correct?; 04:15:26 - angel1130la@gmail.com: Angella McConnell ; 04:15:30 - angel1130la@gmail.com: yes lol; 04:16:12 - ysuratwala@thebrain.com: I will make sure that this conversation goes into the email if ever this chathead closes, that way we can stay in touch regarding this matter, I hope you don't mind :); 04:16:16 - ysuratwala@thebrain.com: /record; 04:16:34 - angel1130la@gmail.com: Oh okay thank you very much; 04:17:05 - angel1130la@gmail.com: is there an account for me? I know I created one just clarifying?; 04:18:59 - ysuratwala@thebrain.com: Yes, I do see your account here in our database, it is just ... empty. Currently troubleshooting, please stand by, I won't take long; 04:20:52 - angel1130la@gmail.com: Yes, maybe that is why I have been watching the tutorials now, trying to set up everything while I have free time. I have not set it up yet, so if it is easier to create a new account and delete that one, I am okay with it.; 04:21:59 - ysuratwala@thebrain.com: I have tried sending you an email for password reset; 04:22:08 - ysuratwala@thebrain.com: Are you able to see it?; 04:22:32 - angel1130la@gmail.com: i am doing it now; 04:23:56 - ysuratwala@thebrain.com: Okie :) I will wait for some news *fingerstwisted*; 04:24:27 - ysuratwala@thebrain.com: Oh, by the way, Merry Christmas to you and your family :) Enjoy the holidays!; 04:25:45 - angel1130la@gmail.com: no it says the same thing that it isnt matching and to you and yours as well lol; 04:26:19 - angel1130la@gmail.com: i dont get why it is doing that like i said if it is easier to delete that acct and start over i am good with it; 04:26:30 - ysuratwala@thebrain.com: hmm ... If you don't mind, can you please send in a screenshot of what it said?; 04:27:58 - ysuratwala@thebrain.com: Yes, it would certainly be easier to delete that account and create a new one. However, if it’s not too much of a hassle, I’d greatly appreciate the opportunity to document and address the issue as well. This would help us improve and potentially prevent similar issues for others in the future; 04:28:35 - angel1130la@gmail.com: uploading now; 04:29:20 - ysuratwala@thebrain.com: Okay ... is this after you reset your password through email I assume?; 04:29:49 - angel1130la@gmail.com: yeah but i accidently closed that page and reopened after i read your msg ol; 04:30:17 - ysuratwala@thebrain.com: :/ well you can give it a go, I will just be here waiting for you; 04:30:32 - angel1130la@gmail.com: ok so try again to log in?; 04:30:49 - ysuratwala@thebrain.com: No, rather check your email for the password reset; 04:30:55 - angel1130la@gmail.com: ok; 04:30:56 - ysuratwala@thebrain.com: Should look like this; 04:31:21 - angel1130la@gmail.com: updating my emails now; 04:33:03 - angel1130la@gmail.com: my internet connection is slow so it takes a min sometimes i do apologize; 04:33:14 - angel1130la@gmail.com: i live out in the boonies/sticks; 04:33:30 - ysuratwala@thebrain.com: It's okay, keep going, will eventually get there; 04:34:13 - angel1130la@gmail.com: you will have to send another this one says it has expired; 04:34:24 - ysuratwala@thebrain.com: Sure, coming right up -; 04:34:56 - ysuratwala@thebrain.com: Sent ~; 04:35:07 - angel1130la@gmail.com: k; 04:37:04 - angel1130la@gmail.com: ok i need the upload thing again; 04:38:18 - ysuratwala@thebrain.com: Okay, clear to sent something to me; 04:38:28 - angel1130la@gmail.com: i am ttrying to find the other screenshot i took two one of each process; 04:41:21 - angel1130la@gmail.com: iu need the upload one more time i am so sorry; 04:41:30 - ysuratwala@thebrain.com: Okay, no worries :); 04:41:59 - angel1130la@gmail.com: there i sent both of the screens that happened; 04:43:01 - angel1130la@gmail.com: not sure if u got both?; 04:43:14 - angel1130la@gmail.com: the one says it still uploading i think; 04:43:23 - ysuratwala@thebrain.com: That is bizzare, just to make sure I am not missing anything, you:- Clicked on the reset password email that I sent,
- Changed your password to something you know,
- Tried to log in but it shows up as password incorrect;
04:43:42 - ysuratwala@thebrain.com: Is that right?; 04:44:01 - angel1130la@gmail.com: yes and that is both screenshots; 04:44:41 - ysuratwala@thebrain.com: Okay, it says password reset successful, you should be good to log in with that new password, just ... please be sure that there aren't any typos; 04:45:01 - angel1130la@gmail.com: ok i will try again; 04:46:49 - angel1130la@gmail.com: if u will send me upload thing again; 04:47:02 - ysuratwala@thebrain.com: Sure :); 04:47:33 - angel1130la@gmail.com: i took screenshots of all my screens so u can see i tried retyping the password three times it isnt working; 04:47:54 - ysuratwala@thebrain.com: My gosh, is your caps lock on perhaps?; 04:47:57 - angel1130la@gmail.com: it is sendin; 04:48:00 - angel1130la@gmail.com: nope; 04:48:07 - angel1130la@gmail.com: i doubled checked that earlier; 04:48:12 - ysuratwala@thebrain.com: Ahhh I see it now; 04:48:27 - angel1130la@gmail.com: do you think it could be my internet? just doesnt make any sense; 04:48:29 - ysuratwala@thebrain.com: One minute let me test something out; 04:48:33 - angel1130la@gmail.com: what; 04:48:52 - angel1130la@gmail.com: ok; 04:49:35 - ysuratwala@thebrain.com: Can you please try using Angel33la as your username?; 04:49:40 - ysuratwala@thebrain.com: Angel33la; 04:49:50 - angel1130la@gmail.com: ahhhhh ok; 04:50:18 - angel1130la@gmail.com: makes sense lol it automatically wrote in my email thing ok hold up; 04:50:58 - ysuratwala@thebrain.com: Let me know how it goes; 04:51:29 - angel1130la@gmail.com: it worked; 04:51:30 - angel1130la@gmail.com: wow; 04:51:33 - ysuratwala@thebrain.com: \_(ツ)_/¯; 04:51:34 - angel1130la@gmail.com: I am so sorry; 04:51:39 - angel1130la@gmail.com: this was my issue lol; 04:51:52 - ysuratwala@thebrain.com: (˶ᵔ ᵕ ᵔ˶) It's totally fine hahaha; 04:51:52 - angel1130la@gmail.com: thank u though so much for your help; 04:52:04 - ysuratwala@thebrain.com: ദ്ദി( • ᴗ - ) ✧ You did well!; 04:52:06 - angel1130la@gmail.com: have a great holiday; 04:52:13 - angel1130la@gmail.com: and again thank you so much; 04:52:17 - ysuratwala@thebrain.com: Have a wonderful Christmas and happy holidays!; 04:52:22 - angel1130la@gmail.com: you too;