Customer scared that his brains will be lost when going from v15 to v14 #99624

https://thebrain.zendesk.com/agent/tickets/99624

Hello Russell,

No need to worry, nothing is going to be lost.

When I say “close version 15,” I simply mean quit the application. On a Mac, that means clicking the red circle in the top left corner of the window or choosing Quit TheBrain from the menu. You are not uninstalling anything.

Closing the app does not delete your Brains.

You only need to disable Light Sync inside version 15 before opening the same Brain in version 14. That step ensures attachments are fully downloaded and compatible.

You do not need to do anything on Android for this. Your Brains are stored in your account, not inside the app itself. Uninstalling the app would not delete your Brains, but you are not uninstalling anything here.

Right now, since you do not yet have version 14 installed, the steps are:

1. In version 15, disable Light Sync for the Brain.
2. Allow attachments to finish downloading.
3. Quit TheBrain.
4. Install version 14.
5. Open version 14.
7. (see previous email for screenshots)

That’s all.

You are safe. Nothing will be deleted.

Best regards,

John