Update on unexpected error #94666

https://thebrain.zendesk.com/agent/tickets/94666

Hello Erik,

Thank you for your patience, it looks like the issue we have here may be resolved with a MetaDB reset. Please do the following:

• Quit TheBrain
• Open a file explorer

Windows: (skip if Mac)

• Go to C:\Users [your username]\AppData\Local\TheBrain\MetaDB
• Note: If your AppData folder is not there, Click "View" at the top of the window, then click "Options" on the far right. A new "Folder Options" window will open. Click "View" at the top of the Folder Options window and select the radio button to "Show hidden files, folders, and drives".

Mac: (skip if Windows)

• Open Finder
• Click on Go > Go to Folder
• Type ~/.TheBrain/v9/MetaDB

• Rename the file there from TheBrainMeta.db to TheBrainMeta.db.old
• Restart TheBrain
• Login again

This will force TheBrain to rebuild the Brains listing. You will need to log in again and re-set your preferences. Please let us know if you need any help with this.

If the issue persists after the reset, please send us a new log file so we can investigate further.

Best regards,

John