Upgrade prompt issue #94612

https://thebrain.zendesk.com/agent/tickets/94612

Dear Sir or Madam,

TheBrain tells me to upgrade to TheBrain Pro. Why? This should be my license.

When I follow the link, I get an older version of TheBrain.

I would appreciate some helpful status information and an explanation of this phenomenon.

Additionally, I'm having trouble with the TestFlight version of TheBrain for iPadOS. It's not loading the largest of my brains. I need a version that can handle larger files. Could you assist with this?

My combo license will expire in three days, so I should know what to pay for.

Kind regards,

Dr. Wolfgang Stock

Dear Dr. Stock,

Thank you for reaching out and sharing your concerns.

To address the upgrade issue, please ensure that you are logged in with only one account at a time, as having multiple accounts can lead to conflicts and issues with your license status. You may log off any other account from thebrain except the one you intend to use. This may resolve the prompt to upgrade to TheBrain Pro.

Regarding the TestFlight version for iPadOS and the challenges with loading larger brains, we recommend allowing TheBrain app to continue its work without interruption. Be sure your device doesn't go to sleep during the download, as this could prolong the process. Given the size of your Brain file  and if you're downloading it onto a new device, it may take up to a day or even longer. However, rest assured that TheBrain will resume from where it left off if interrupted.

If you're still experiencing difficulties, please let us know, and we will assist you further.

Kind regards,

John