Update #99557

https://thebrain.zendesk.com/agent/tickets/99557

Hello Antonio,

Thank you for sending the Output.log so quickly, that’s exactly what we needed.

I’ve received the log and I’m sharing this with our development team so they can review which attachment is causing the Light Sync fallback and download error.

At this point, there’s nothing further you need to do on your side. I’ll follow up once we’ve had a chance to analyze the log and determine next steps.

Thank you for your patience while we look into this.

Best regards,

John