Lary sync failed in the cloud #98828

https://thebrain.zendesk.com/agent/tickets/98828

Hello Lary,

Thank you for the update. Based on your earlier tickets, the sync message you are seeing is usually caused by a cloud conflict triggered by one specific attachment or item that the server cannot upload. When this happens, the desktop app keeps reporting “not syncing in the cloud” even if the Data Integrity Scan shows no issues.

To move forward, I will need to review your latest Output.log so we can pinpoint exactly what the desktop is trying to sync. This will tell us the correct next step and will also allow the engineering team to confirm the underlying cause.

When you have a moment, please send your latest Output.log taken right after you see the sync error.

Once I have the log, we will review it on our side and follow up with the proper fix.

A few clarifications as well:

• Version 15 is still in desktop beta. The full release is still tentative but expected around 1st quarter of next year

• This sync issue is unrelated to v15. It is caused by a single cloud conflict that we will identify through the log file.

• iOS does not have internal tools like the MetaDB reset, which is why the conflict keeps showing up there until it is resolved from the desktop.

Please send the log when you can, and I will continue from there.

Best regards,

John