Reply to Jim's notes freezing #98246

https://thebrain.zendesk.com/agent/tickets/98246

Hello Jim,

Thank you for sending the new log and confirming that the freeze happens while typing in Notes.

The most helpful next step would be a short screen recording of the exact moment the freeze occurs so we can see what you see. If Loom keeps sending you to the pricing page, please try one of these free options:

Windows: Press Win+G to open Xbox Game Bar, click Record, reproduce the freeze, then stop and save.

macOS: Open QuickTime Player, choose File > New Screen Recording, reproduce the freeze, then stop and save.

When you capture it, please also note:

• The approximate time the freeze happens

• The name of the thought you were in

• What you were doing in the Notes area just before it froze (for example, typing plain text, pasting from Word, adding an attachment, or inserting a link)

Right after the freeze, please send a fresh Output.log again so we can line it up with the recording.

Once we have both the new log and the recording, we’ll be able to pinpoint what’s causing the freeze much more precisely. Thank you once again for your cooperation and patience during this process, looking forward to getting this resolved for you.

Best regards,

John