Indexing problem webclient v15 #99130

https://thebrain.zendesk.com/agent/tickets/99130

Hello Neil,

Thank you for the update, I’m glad to hear that indexing in TheBrain 14 completed successfully.

To clarify what you’re seeing:

There is currently no known indexing issue with TheBrain 14 desktop or TheBrain 15 desktop. Since indexing completed in version 14 and you’re able to work normally there, your local data is in good shape.

The indexing behavior you encountered in the web client is a separate issue. We recently pushed an update to the web client, and we’re aware that indexing there can stall or behave inconsistently. That issue is specific to the web client environment and does not affect the desktop applications.

Because of this, there’s no need to uninstall or reinstall either TheBrain 14 or TheBrain 15 on your system. Your plan to continue working in TheBrain 14 while waiting for the official release of version 15 is perfectly fine.

We’ve received the logs you sent earlier and will keep them on hand, but at this point there’s nothing further you need to do.

Thank you again for your patience and for keeping us informed as you tested this.

Kind regards,

John